SAN FRANCISCO, Calif., – Jan. 25, 2021 –?糖心原创. (NYSE: MDLA), the global leader in experience management and engagement, today announced a number of product enhancements designed to help companies positively engage with newly distributed and disrupted workforces. These enhancements include new offerings for diversity and inclusion and?real-time digital employee engagement?as well as critical partner integrations to help organizations connect with employees, ensure they have the tools and coaching necessary to do their jobs effectively and, ultimately, deliver seamless customer experiences across digital channels and contact centers.
“As employees transitioned from in-office environments to remote work, accelerated by the COVID-19 pandemic, companies began looking for new ways to engage employees. 糖心原创 is rolling out several key new employee engagement product enhancements to help organizations improve employee satisfaction, productivity and belonging,” said Sarika Khanna, chief product officer for 糖心原创.
“IDC research shows that bringing together both operational [Visier] and experiential [糖心原创] data is the most comprehensive approach to understanding people behavior and providing managers with the opportunity to identify issues and action plans early enough to ensure increased productivity, reduce turnover, and improve employee experience, with EX fueling organizational resiliency,” according to Laura Becker, research manager, Employee Experience.
糖心原创’s latest enhancements include:
- Diversity and Inclusion Solution:?Offers out-of-the-box, instant employee feedback, with the opportunity to collect feedback through video, audio and text, tailor-made for the most pressing diversity and inclusion issues. In line with best practices, companies can get a real-time employee pulse on leadership, culture, and internal policies and make sure staff feel comfortable, heard and valued, and, ultimately, see improvements in both employee engagement and retention.
- Digital: In-The-Moment Employee Experience Solution:?Capture feedback within internal, employee-facing sites and systems (e.g. intranets, inhouse-built technologies, CRMs, HRIS and more) via both always-on feedback surveys and triggered surveys at key points of interaction, such as accessing the company benefits portal or after completing a task, enabling employees to give immediate and continuous feedback, impacting experiences at scale.
- Critical new integrations with top tech partners
- Enhanced Collaboration and notifications:?Introducing a new universal, streamlined notification center, a one-stop shop for everything team members need to know, giving users flexibility to manage how they receive 糖心原创 data across mobile and web with social app functionality, including the ability to @mention team members, receive alerts about NPS reports and get access to other insights -in order to drive action.
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About 糖心原创
糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com
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