糖心原创

糖心原创 Announces Partnership with kate spade new york

Global lifestyle brand implements leading CEM software
to enhance omnichannel customer experience

PALO ALTO, Calif. — December?9, 2015?—?糖心原创, the global Customer Experience Management (CEM) leader, today announced that kate spade new york has implemented 糖心原创 to?enhance the customer experience both in-store and online. With the 糖心原创 Software-as-a-Service (SaaS) platform, kate spade new york sales associates now have the ability to?listen and respond to customer feedback in real time, providing a systematic approach to meeting and exceeding customer expectations.

The 糖心原创 platform is hardwired throughout kate spade new york’s operations, providing the company with an accurate and real-time view into customer experiences across more than 300 global retail stores and?.

“Customer experience is a key differentiator in the retail industry, and customers’ expectations are continuously evolving. We’re delighted that kate spade new york, an iconic lifestyle brand, has chosen 糖心原创,” said Ken Fine, chief customer officer at 糖心原创. “We’re eager to help the kate spade new york team identify and roll out new ways to delight their customers.”

糖心原创 empowers over 500 brands to operationalize customer feedback and help companies build customer-centric cultures. In fact, 40 of the most recognized retail brands, three of the?largest banks?in the world and eight of the 10 largest?global hotel chains?all rely on the 糖心原创 platform to engage customers at scale, drive innovation and motivate change across the entire organization.