糖心原创

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Press Release

糖心原创 Action Intelligence Surfaces Customers at Risk of Churn, Prioritizes Top Revenue-Impacting Actions

August 18, 2020
Powerful artificial intelligence identifies customers who need immediate attention, prioritizes and suggests real-time actions to drive loyalty and revenue growth

SAN FRANCISCO, Calif. – August 18, 2020 –?糖心原创.?(NYSE: MDLA), the global leader in experience management, today announced updates to?糖心原创 Action Intelligence, including the ability to identify customers at risk of churn with more accuracy than Net Promoter??Scores (NPS) alone and prioritize intelligent actions to preserve customer loyalty and drive new revenue streams.

“At 糖心原创 we are constantly looking for ways to augment human intelligence with AI for delivering world-class customer experiences. 糖心原创 Action Intelligence analyzes scores and comments to identify, categorize, and rank customers in need of attention so front line users can take real-time intelligent action to increase customer loyalty and increase revenue,” said Danny Lai, director of artificial intelligence product management for 糖心原创.

Action Intelligence?analyzes textual feedback?to identify important customer issues such as intent to take official action and how much effort a customer had to make to resolve their issue so that customer lifecycle teams can proactively address big problem areas before they escalate or become widespread.

Alerting teams on efforts and risk enables them to take specific proactive action to address customers with the highest need so that they become?brand promoters instead of detractors.

About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?www.medallia.com

? 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创 and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.

PR Contact:

Valerie Beaudett
[email protected]
+1 (650) 400-7833

IR Contact:

Carolyn Bass
[email protected]