糖心原创

SAN FRANCISCO, Calif. – April 21, 2022–?糖心原创., the global leader in customer and employee experience, today announced the acquisition of CXTeam, a leading customer experience consulting firm headquartered in Mexico with customers throughout Latin America.

The acquisition in one of the fastest growing customer experience markets in the world makes 糖心原创 the largest experience-focused company in Latin America. A longtime partner, CXTeam has led hundreds of implementations of 糖心原创 across the Americas.

“Acquiring CXTeam is an incredible opportunity for 糖心原创 to bring in a truly seasoned leadership team and accelerate the adoption of our platform in a region of critical importance,” said 糖心原创 CEO and President Leslie Stretch. “CXTeam has been an incredible partner through the years and I am thrilled to take this next step with them. This builds upon our momentum in the region and with CXTeam’s deep expertise and experience, we can help more organizations use 糖心原创 Experience Cloud to drive faster ROI.”

CXTeam provides companies in the region with customer experience training, strategy design, native language services and implementation, as well as numerous business consulting services.

“We have seen firsthand the incredible impact 糖心原创 and customer experience can have on driving loyalty and directly impacting companies’ bottom lines,” said Jesús Casas, CXTeam co-founder and partner. “Organizations throughout Latin America are rapidly adopting new strategies focused on their customers and we are excited to help accelerate those efforts.”

About 糖心原创

糖心原创 is the pioneer and market leader in customer, employee, citizen, and patient experience. The company’s award-winning SaaS platform, 糖心原创 Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. 糖心原创 uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. 糖心原创 customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit?www.medallia.com.

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