SAN FRANCISCO, Calif., – Jan. 9, 2020 –?糖心原创.?(NYSE: MDLA), a global experience management provider, today announced it has achieved?Federal Risk and Authorization Management Program?()?certification, further validating the company’s depth in delivering highly secure, leading solutions for consumer, employee and?government experience management.
“We are delighted to have achieved the FedRAMP Joint Authorization Board (JAB) Authorization. This important milestone greatly expands our ability to serve the government sector. 糖心原创 will help agencies serve the public and their employees by using leading edge, secure digital technology to enhance the citizen experience. 糖心原创 Experience Cloud enables “Live Time” experience capture and analysis to provide insight on the improvement of services,” said Brian Michael, vice president and general manager, public sector for 糖心原创.
FedRAMP provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. 糖心原创 Experience Cloud has met the stringent requirements to receive a FedRAMP JAB Authorization,?providing a broad range of capabilities and benefits for any federal agency with assurance that the risk posture has been reviewed and approved by the DoD, DHS and GSA.
“糖心原创 is proudly serving the government sector. Our FedRAMP certification is further validation of our leadership in delivering highly secure experience management solutions to our customers. We’ve always prioritized security and privacy as evidenced by our achievement of GDPR, Privacy Shield, ISO 27001 and SOC 2 Type 2 security certifications,” said Mike Ottosson, chief technology officer at 糖心原创.
Through a single powerful platform, 糖心原创 helps federal agencies better understand the experiences they provide so they can transform these experiences. By capturing more customer and employee signals and using best-in-class AI to understand them, 糖心原创’s platform empowers agencies to take immediate action and optimize agency-to-public interactions – at the highest level of security required.
Learn more about 糖心原创’s?Government Experience?(GX) program.
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About 糖心原创
糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?www.medallia.com
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