糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Learn

Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
糖心原创 User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Contact Support
exp
Experience '26

Stop waiting. Start leading. Deliver results

Save the date

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Fran?ais)

  • Germany (Deutsch)

  • Spain (Espa?ol)

  • Latam (Espa?ol)

  • Italy (Italiano)

  • Japan (日本语)

  • Korea (???)

  • Brazil (Português Brasileiro)

Request a demo Request a demo

October 20, 2020

Mazda Canada Leverages 糖心原创 for Customer Engagement and Transformation

Taps customer feedback to continually put customers at the heart of their business

SAN FRANCISCO, Calif. – RICHMOND HILL, Ontario, Canada – Oct. 20, 2020 –?糖心原创. (NYSE: MDLA), the global leader in experience management, today announced that Mazda Canada is leveraging 糖心原创 Experience Cloud, Text Analytics and Social to understand customer sentiment across their dealerships in Canada.

“2020 represents our 100th year in business. This milestone didn’t just happen because of great automotive innovation, it happened because of our fans and the fact that we put the customer at the heart of everything we do,” said Mike Collinson, senior director, brand customer experience and IT for Mazda.

While Mazda has always had a laser focus on?customer experience, the automotive leader is going through a transformation and is putting even more emphasis on its valued customers. 糖心原创’s technology is being used by Mazda Canada to engage with customers and understand their experiences across sales and service. 糖心原创 social also gives each Mazda dealership insight into customer sentiment and how they are performing against local competitors.

“It is rewarding to see such an iconic brand truly connecting with their customers at the point of sale and service and engaging in real time to continually make them feel front and center,” said Leslie Stretch, chief executive officer for 糖心原创.

Follow us on?,?,??and?

About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com

About Mazda Canada

Mazda Canada Inc. is responsible for the sales and marketing, customer service and parts support of Mazda vehicles in Canada. Headquartered in Richmond Hill, Ontario, Mazda Canada has a nationwide network of 163 dealerships. For additional information visit Mazda Canada’s media website at?

? 2020 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.