SAN FRANCISCO, Calif. – Dec. 4, 2020?—?糖心原创?(MDLA), the global leader in experience management today announced it has partnered with?, a global leader in digital-first customer engagement software.
The partnership will combine the power of Khoros’ best-in-class solutions for digital customer service (including messaging and chat, online brand communities, and social media management) with 糖心原创’s customer feedback management software to capture the voice of customers. Together, the integration will give brands the ability to capture rich customer feedback directly from Khoros’ offerings providing a more expansive, 360-view of customers, empowering better customer engagement, and delivering the ability to have even more personalized service.
Dan Doman, CTO of Khoros, said, “By combining the power of Khoros with 糖心原创, brands will get an integrated view of their customer conversations as well as the signals they are sending, enabling a truly holistic view of the customer’s engagement. We’re excited to partner with 糖心原创 and, together, help companies strengthen their digital relationships to create customers for life.”
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About 糖心原创
糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.?www.medallia.com
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About Khoros
Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, messaging, chat, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience.
Over 2,000 brands use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast and Lithium, has 9 offices globally and is part of Vista Equity Partners. For more information, visit?.
