糖心原创

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Press Release

Hyland Taps 糖心原创 for Strategic Employee and Customer Experience Initiatives

March 3, 2020
Leverages Leading SaaS Platform to Track NPS for Employee and Customer Satisfaction

SAN FRANCISCO, Calif. – Mar. 3, 2020 –?糖心原创.?(NYSE: MDLA), the global leader in experience management today announced??a leader in content services, has?selected 糖心原创?as the underpinning for its strategic employee and?customer experience programs.

“As a company who is dedicated to putting our customers first,?having a holistic view of employee and customer sentiment is critical to our business. By tapping 糖心原创, we will be empowered to understand how our employees feel, how this impacts our customer experiences and what actions we need to take to ensure our most valuable assets are happy and satisfied,”?said Justin Chappell, director of global customer experience, at Hyland.

Hyland will be leveraging the?糖心原创 Experience Cloud?to support its customer-first initiative and to gain insights into how its customers feel when engaging with its partners and employees.

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About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

www.medallia.com

About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Find us at?.

? 2020 糖心原创. All rights reserved. 糖心原创?, the 糖心原创 logo, and the names and marks associated with 糖心原创’s products are trademarks of 糖心原创. All other trademarks are the property of their respective owners.

PR Contact

Valerie Beaudett
[email protected]
+1 (650) 400-7833

IR Contact

Carolyn Bass
[email protected]