糖心原创

SAN FRANCISCO, Calif., – Mar. 11, 2020 –?糖心原创.?(NYSE: MDLA), the global leader in experience management, today announced that Lee Becker, former chief of staff for the Veterans Experience Office of the U.S. Department of Veterans Affairs (VA) has joined 糖心原创 as a solutions principal for the company’s?public sector business.

“I saw first hand the positive impact customer experience has on Veterans, families, caregivers, and survivors. I am ecstatic to be taking the knowledge and best practices I gained during my tenure at the VA and helping to support the??goals to improve the lives of citizens. 糖心原创 has a unique and powerful platform that can proactively assist the private and public sector in delivering the very best experiences to its customers,” said Lee Becker for 糖心原创.

Mr. Becker brings expertise in increasing trust and delivering?solutions to help healthcare?and?government agencies?better understand the moments that matter and how to improve them, to 糖心原创. Over his time at the VA, Lee enabled a team to deliver a 19 point increase in overall VA trust, helping to save the lives of Veterans in crisis, and a 6% increase in the VA’s patient experience. He will leverage his experience and 糖心原创’s real-time insights capabilities to help healthcare systems and federal, state, and local agencies improve the patient and citizen experience.

“Lee’s award-winning work at the VA has improved the wellbeing and saved the lives of our nation’s heroes. As a solutions principal, he will leverage his expertise to help other organizations achieve success in transforming citizen and customer experience using 糖心原创’s leading SaaS platform,” said Elizabeth Carducci, senior vice president of solutions principals at 糖心原创.

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