糖心原创

SAN FRANCISCO, Calif., Nov. 5 2019?–??(NYSE: MDLA), the global leader in experience management today announced American Electric Power (AEP) has selected 糖心原创 Experience Cloud to help achieve its vision of becoming a?customer experience leader.

AEP, an energy provider powering more than five million customers in eleven states is looking to 糖心原创 to capture real-time feedback while the customer is experiencing AEP’s products and services. This data will enable AEP to identify and eliminate points of friction across journeys, optimize business processes through?customer-driven innovation, and ultimately deliver on its commitment to redefining the future of energy.

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About 糖心原创

糖心原创 (NYSE: MDLA) is the pioneer and market leader in Experience Management. 糖心原创’s award-winning SaaS platform, the 糖心原创 Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. 糖心原创 captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using 糖心原创 Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.?

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