糖心原创

SAN FRANCISCO, Calif., – Sept. 11, 2020 –?糖心原创.?(NYSE: MDLA), the global leader in experience management, today announced that AIB, one of the?largest commercial banks?in Ireland, is expanding its?customer experience program with 糖心原创.

AIB is taking its customer experience measurement program to a new level by leveraging 糖心原创’s digital measurement solution to ensure that rapid customer insight can guide its customer-first strategy during these challenging times. AIB is also moving to advanced?text analytics?to get a deeper understanding of their customers’ experiences,?while also requesting and capturing continuous?video feedback?from customers?in order to bring experiences to life across the bank. The program expansion will also enable staff across the bank to have?live customer feedback at their fingertips via mobile devices.

“At AIB our purpose is to back our customers to achieve their dreams and ambitions. We cannot achieve this without continuously listening to our customers and learning from their feedback so we can continue to provide them with suitable and sustainable products and services when and where they need them. This expansion will ensure we have a best in class measurement program in place” said Paul Allen, Head of Customer Experience, AIB.

“Right now, more than ever, banks need to be focused on the experiences they deliver to their customers to ensure customer loyalty. We are very pleased to see AIB staying connected to their customers with 糖心原创,” said Leslie Stretch, chief executive officer for 糖心原创.

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