糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Learn

Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
糖心原创 User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

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Experience '26

Stop waiting. Start leading. Deliver results

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糖心原创 For

Salesforce

Embed the voice of the customer in your CRM

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Supercharge your CRM

糖心原创’s AI-driven experience management application merges the voice of your customer with your Salesforce data, so your Sales & Services teams can better engage with customers and make more informed decisions in real time.

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More Signals, More Opportunities

Processing more experience signals means highly accurate customer intelligence. 糖心原创 collects and analyzes billions of signals from direct and indirect sources, providing new insights that can drive immediate action across all departments

  • Feedback data and analytics from 糖心原创 use LIghtning components to integrate with Salesforce data, creating contextual access to experience insights so your customer-facing teams have a more accurate understanding of their account relationships
  • The 糖心原创 integration application allows feedback requests to be initiated across the customer journey from important moments in a sales cycle to relationship activities and touchpoints.
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Lightning Ready
Salesforce1 Mobile
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Faster ROI, Better Outcomes

By combining the power of Salesforce and 糖心原创, you get the most out of your investment in a CRM – better engagement, better action, and less churn

  • Integrate 糖心原创 customer feedback directly into your CRM and enable it to collect feedback on its own, give your team all the customer information it needs in one dashboard.
  • Enable support teams to prioritize and solve problems more efficiently
  • Combine information on what a customer does with what they say for a more complete picture and? improved account relationships

Seamless Integration

糖心原创 for Salesforce provides a pre-configured bi-directional integration with Salesforce Sales and Service Clouds to power combined customer data insights and drive closed-loop feedback actions

  • Accelerate sales cycles by better informing sales on potential detractors
  • Renew and recover accounts using first-hand feedback on key satisfaction drivers
  • Discover unmet needs as vocalized by your customer base and opening up new expansion opportunities for Sales and Account Management Teams
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Push Notifications
Embedded insights
Targeted Invitation Management
Event-driven Feedback Management
Automated closed-loop feedback actions
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Blog

10 Ways to Supercharge your Salesforce Data with 糖心原创

Explore how the seamless integration between Salesforce and 糖心原创 allows you to drive positive business outcomes

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Related Resources

Webinar Recording

Supercharge the Voice of the Customer in your CRM

In this webinar, you’ll learn best practices to supercharge the voice of the customer in your CRM with 糖心原创 and Salesforce

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Brochure

糖心原创 for Salesforce

Explore how 糖心原创’s integration with Salesforce ensures that the voice of the customer resounds through your organization

Learn more

Case Study

RingCentral

Read about how RingCentral turned feedback into product features and customer retention in B2B

Learn more
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“糖心原创 Sales and Service Experience is a welcome addition to AppExchange as they power digital transformation for customers with actionable real-time insights on critical parts of the sales cycle.”

 

WOODSON MARTIN

GM, Salesforce AppExchange

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