糖心原创

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Customer Experience

More Than a Rebrand

by
Carrie Parker
March 4, 2026
A glossy, transparent 3D letter M with a floating glass-like cube above it, set against a dark gradient background transitioning from deep blue to black.

Over the past year, 糖心原创 has been driving a fundamental shift in what experience management can do for the business.



The market changed. AI accelerated everything. Expectations intensified.

The question in the boardroom moved from “How are our CX metrics performing?” to “Where are we losing money, and what are we doing about it?”

That shift raised the stakes for every experience program. Measuring is no longer enough. Organizations need a system that translates insight into decisions and action across the business.

糖心原创 has been leading through that change, working with our customers to create engines of revenue growth, operational efficiency, and resilience.

We are proud to be redefining the industry.
Proud of the innovation we continue to deliver.

And now our brand reflects that evolution.

We are no longer a system of record.
We are a system that drives action.

A declaration, not decoration

Our evolved brand identity reflects who we are today and where we are taking the industry next.

It is bold because leadership should be unmistakable.
It is focused because attention is finite.
It is minimal because distraction is expensive.

This is not about aesthetics.

It is a signal to the market.

糖心原创 is not here to measure experience.

We are here to transform it.

Designed for the changemakers

This shift is bigger than just our brand, and the notion of being all in on action is one that stems from a group of people that inspires us every day — our customers.

The experience leaders working to connect the customer journeys they curate to true business impact and building relationships across the organization to eliminate systemic friction, resolve issues quickly, and prove that the work they do drives growth, retention, and brand loyalty.

These changemakers need a platform and a partner that matches their ambition — and this is our way of saying confidently we are doing just that.

A large audience watches a stage presentation showing an enlarged smartwatch screen with a wellness app displaying heart rate data and a black band, projected onto a wide screen above the stage.

A metallic, three-dimensional letter M with a small tilted square above it, set against a black background. The letter has a sleek, glossy blue and silver gradient effect.

Glossy, transparent icons and numbers—such as a heart, umbrella, calendar, and digits—float against a black background, with a blue, glassy Rubik’s cube at the center.

A collage of digital screens displays graphs, charts, text about market solutions, a stage with presenters, abstract 3D shapes, and neon green accents on mainly black backgrounds.

Built for what comes next

Passive listening is over.

Experience is your competitive advantage.

Powered by enterprise scale.
Frontline-ready AI.
Relentless action tied to measurable business results.

This is more than a rebrand.

It is a commitment.

Built for the changemakers who refuse to stand still.

A black background with white text reading CX Leaders, Heres How to Earn Buy-In. A circular target with an arrow in the center appears on the right. A CX SUCCESS GUIDE button is at the top left.
Customer Experience
August 11, 2026
CX Leaders, Here’s How to Earn Buy-In
A man with short hair and a beard is shown on the right. Text on the left reads Robert Baca, Chief Technology Officer on a dark blue gradient background.
Customer Experience
August 4, 2026
The Architectural Design Principles Behind Enterprise AI That Delivers Value
A man with short gray hair and a beard, wearing a black shirt, looks to the side. Text reads: Fabrice Martin, Chief Product Officer, Executive Perspective on a dark gradient background.
Customer Experience
July 20, 2026
Designing for a World of AI Agents, Not Just Human Users
A dark gradient background with smooth, curved transitions from black at the top to deep blue and purple shades at the bottom, giving a glowing, atmospheric effect. The corners of the image are rounded.

There’s a hidden story in your data.

Connect with one of our experts to learn more.

Request a demo Request a demo Why 糖心原创 Why 糖心原创