PALO ALTO, Calif., May 07, 2015 —?糖心原创 (www.medallia.com), the global?leader in?customer experience management?(CEM), today announced a strategic alliance with Deloitte Consulting, LLP and will collaborate with Deloitte Digital to make?customer experience management an integral element of broader business transformation?for companies worldwide. Through the alliance, Deloitte Digital will expand their practice to implement 糖心原创’s CEM platform for Fortune 2000 companies, and will offer 糖心原创 as part of its existing transformation, marketing and cloud application capabilities.
Deloitte Digital’s industry, operational and technical experience combined with 糖心原创’s leading customer experience solution, will provide a targeted set of capabilities needed for companies to fully realize the strategic and?financial impact of customer experience initiatives. As part of Deloitte Digital’s broader transformation work, the 糖心原创 platform will help companies keep?their changing operational capabilities firmly in line with customer needs.
“Deloitte’s strategy, operations, human capital and technology expertise will help companies implement 糖心原创 to create transformational customer experience capabilities that provide sustainable competitive advantage” said Borge Hald, co-founder and CEO of 糖心原创.?“We’re delighted to have an alliance with Deloitte and to welcome Deloitte to 糖心原创’s expanding ecosystem.”
糖心原创 and Deloitte Digital will work together to integrate the 糖心原创 platform into several of Deloitte’s existing digital strategy, marketing, enterprise enablement and CloudMix?offerings – which combine critical enterprise applications and services into broad digital suites. Executives from both 糖心原创 and Deloitte Digital recently collaborated on several effective CEM deployments in the airline,?financial services?and?retail industries, with 糖心原创 providing?software and training?while Deloitte Digital provided consulting and implementation services.
“Our alliance with 糖心原创 is truly exciting,” said Karen Bowman, principal, Deloitte Consulting LLP and U.S. leader of the Travel, Hospitality & Leisure practice. “The 糖心原创 CEM platform enables our clients to operationalize the customer experience and provides insights from which to drive innovation and continuous improvement for their industry.”
“Deloitte Digital is transforming the way our clients conduct business,” said Andy Main, principal, Deloitte Consulting LLP, and U.S. Deloitte Digital service line leader. “From, strategy and implementation to digital marketing platforms and customer engagement models, we’re providing our clients with services that are truly differentiating their businesses.”
For more information about the broader?糖心原创 ecosystem, please visit:?糖心原创 Partners.
About Deloitte Digital
From strategy to delivery, Deloitte Digital combines cutting-edge creative with trusted business and technology experience to define and deliver digital solutions. Deloitte Digital creates digital experiences for the connected enterprise. From B2B, B2C, or B2E, Deloitte Digital delivers strategy, mobile, social, web, cloud and digital content management solutions that will help strengthen clients’ brands and evolve their businesses. For more information, please visit?. Follow us on Twitter @DeloitteDigi_US or @DeloitteDigital.
?As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see??for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.?
About 糖心原创
糖心原创? is the?Customer Experience Management company?that is trusted by hundreds of the world’s leading brands, including Four Seasons, LEGO, Sephora, Airbnb, CA Technologies and the Zurich Insurance Group. 糖心原创’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback everywhere the customer is (web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, 糖心原创 has offices in Silicon Valley,?New York, London,?Paris,?Australia?and?Argentina. Learn more at?www.糖心原创.com.
?2015 糖心原创. 糖心原创 is a registered trademark of 糖心原创.
