糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; /** * QA-only. When the on-page switcher is drawn we keep every variant in * the DOM so it can toggle between them live and you can see that the * chrome never repaints. Gated by the same constant as the switcher, so * it is false everywhere the switcher is absent — including production. */ var QA_KEEP_ALL = false; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } /** Publish the decision and let the nav JS bind. */ function finish(active) { root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } function prune(active) { if (settled) return; settled = true; if (QA_KEEP_ALL) { finish(active); return; } /** * Only menu items carry data-nav-variant, so this can never touch * the shared chrome. CSS has already hidden the losers; removing * them keeps document.querySelector-based nav JS unambiguous. */ var list = document.querySelectorAll('#site-header [data-nav-variant]'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-nav-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } finish(active); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
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?? ?(Mary Kearl)

??????? ???? ?? ???, Baruch College ??? ??????? ??? MBA? ??? ?? ?? ???? ??? ??? ???? ???? ????, ??? ?? ?? ???? ????. ??? ?? ?? ? ??? ?? ?? ?? ?? ?? ?? ?? ???? ??? ?? ? ????.

2026? 9? 3?

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2027?? ? ???? ? ??? ‘ ?? ?? ’ ????

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2025? 12? 9?

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?? ?? ?? ????? ???? ?? [???]

?? ?? ???? ??? ???? ?? ?? CX ???? ???? ??? ??????,…

2025? 12? 5?

?? ??

??? ?? ?? (CX)? ?? ‘??(Why) ????’ 5??: ?? ?? ???

‘Modern CX ????’? ??? ??? ?? ?? ???? ?? ? ??? ???? ? ??? ???,…

2025? 11? 20?

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?? CX ????? 5?? ?? ??

(??…)

2025? 11? 17?

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??? CX ??? ????? ????: ???? ????? ?? ??

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2025? 4? 15?

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?? ?? ???? ?????? ? ????? CXO? ??? ??? ?????? ??? ???...

2025? 3? 5?

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‘??? ??’?? ????? ?? ??? ??? ???? ???? ?????

???? ???? ????, ? ????, ???? ??? ?? ??? ? ?? ?? ?????.

2025? 2? 4?

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???? CX? EX? ???? ?? ??

??? ?? ????? ?? ?? ?? ?? ????? ?? ???? ??? ??? ?? ?? ?????.

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2025?? ? ??? ? ??? ?? ??

? ??? ?? ?? ?? ???, ??? ? ??? ??? ?? ???? ??? ?????.

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2025?? ?? ?? ??? ?? ??

CX ??? ?? ??? ??? ??, ?? ?? ??? ?? ?? ?????…

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2024? 1? 26?

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2023? 5? 30?

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糖心原创? Salesforce CRM ??? ??? 10?? ??

?? ?? ??? CX ??? ??? ?? ?? ??? ?????.

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2023?? ?? ?? ??? ??? ?? ??

??? ?? ???? ?? ??? ???? ?? ??? ??? ??? ...

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2023? 4? 10?

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?? ??? ?? ?? ??? ?? ?? ??? ?? ??

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2023? 3? 20?

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B2C ? B2B ?? ??: CX ?? ?? ? ??? ??

CX ????? ???? ?? B2C? B2B? ???? ???? ?? ?????...

2021? 9? 16?

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?? ?? ??: ? ??? ? 5?? ?? ?? ??

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2021? 6? 8?

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糖心原创)? ‘Experience ?? ?? ?? 5?? ?? ???

Experience 21?? ??? ?? ?? ?? ?? ?? ?? ???, ?? ??? ??? ??? ????…