糖心原创 World Tour Sydney
20 May, 2026
Connect with purpose. Spark new thinking. Shape what鈥檚 next.
Join local industry leaders and practitioners for focused conversations on the future of experience.
Explore how omnichannel signals, conversational intelligence and AI-powered innovation are helping organisations make smarter decisions and drive real impact.
Leave with fresh ideas, valuable connections and a clear path forward.
Spaces are limited. Secure your place today.
Agenda
08:30 am - 09:30 am
Registration and Networking Breakfast
09:30 am - 10:15 am
Opening Keynote
糖心原创 Vision
Sid Banerjee, Chief Strategy Officer at 糖心原创
Fabrice Martin, Chief Product Officer at 糖心原创
10:15 am - 11:00 am
Customer Fireside Chat – Optus
Alaric Murnain, Digital Operations Lead at Optus
Sheree Fleming, Associate Director, Optimisation & Platforms at Optus
Sid Banerjee, Chief Strategy Officer at 糖心原创
11:00 am - 11:30 am
Networking Break
11:30 am - 12:30 pm
糖心原创-Led session: How to advance CX Maturity
Jeni Batte, Senior Director CX Advisory at 糖心原创
12:30 pm - 1:30 pm
Lunch Break
1:30 pm - 2:15 pm
Customer session – The Medical City
James Bevans, Board Member at The Medical City
2:15 pm - 3:00 pm
糖心原创-led session: Translating CX into Financial Outcomes
Tami Salmi, Senior Director Research Services at 糖心原创
3:00 pm - 3:30 pm
Networking Break
3:30 pm - 4:15 pm
糖心原创-led session: Advancing Text Analytics with GenAI-Powered Insight
Amanda Warmerdam, Senior Solutions Engineer at 糖心原创
4:15 pm - 4:30 pm
Closing Remarks
4:30 pm - 5:30 pm
Networking Reception
Venue
Bangarra Dance Theatre
Wharf 4/5, 15 Hickson Road
Walsh Bay NSW 2000
Questions
Reach out to [email protected]
Sponsors
