Training Labs
Deepen your platform expertise and take home practical playbooks you can immediately put to use. Space is limited—get your ticket to secure your seat.
February 9
Training Labs take place on the pre-conference day.
Master ÌÇÐÄÔ´´
Test-drive features in a risk-free sandbox with 1:1 expert guidance.
Limited Availability
Register early—lab spots are first-come, first-serve.
Tuesday, February 9
Same content, twice a day — secure your seat while there’s still space.
Utilizing Smart Topic Builder to Manage Your Text Analytics Program
Offered at
Ìý9:00am – 12:00pm
Ìý1:00pm – 4:00pm
In this interactive learning lab, you will learn how the Smart Topic Builder features of Topic Discovery, Rule Builder, and Topic Audit can help you maintain and manage your Text Analytics program. Come and practice updating Topic Definitions, performing discovery, building rules, and auditing topics.
Best for technical administrators and analysts who manage Text Analytics in ÌÇÐÄÔ´´ Experience Cloud.
Be sure to bring a laptop!
Put ÌÇÐÄÔ´´ AI to Work: An Interactive Lab for Real-World Scenarios
Offered at
9:00am – 12:00pm
1:00pm – 4:00pm
This interactive lab uses persona-based scenarios to answer real business questions in ÌÇÐÄÔ´´ Experience Cloud. Whether you’re a frontline manager, digital program owner, or another business stakeholder, you’ll see how ÌÇÐÄÔ´´ AI connects signals to action—surfacing role-specific insights that drive outcomes, not just dashboards. You’ll get interactive with Insights Assistant, Root Cause Assist, Themes with GenAI, and more.
Best for non-technical business users.
Be sure to bring a laptop!
Training Labs FAQ
Training Labs are available to any current ÌÇÐÄÔ´´ customers who register for Experience ‘27.
Training Labs are available on a first-come, first-serve basis. The best way to get into a Training Lab is to register for Experience ‘27 as soon as possible.
Experience ‘27 is full of opportunities to learn how to solve your business challenges with a holistic experience program. Sessions will provide a mix of strategic and practical guidance, while you can still gain 1:1 feedback on your program execution in a Meet the Experts session (sign-ups begin in January).
