糖心原创

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???? ??? ???? ?? ???? ??? ??

11?

NPS ??

2.5X

???? ??? ?? ??(CX)? ??

<18 months

?? ?? ??

???

Cox , ??? ???? ? ??? ??? 2.5? ???

?? ??

糖心原创 ? ???? ?? Cox ? ?? ??? ????? ???? ??????. ? ??? ???? ???? ??? ?? ??? ???? ??? ?? ??? ????? ?????? ?? ???? ???? ??????.

??? ? ?? ????? ???? ?? ? ??? VOC? ??? ???? ???? ????, ??? ??? ???? ?????. ??? ??? ???? ?? ???? ??? ???? ?? ??? ???? ?? ??? ?????.

???

?? Cox ??? ???, ?? ???, ???, ? ?? ? ?? ???? ??? ?? ???? ???? ????. ? ?????? ?? NPS ??? ???? ???, Cox ???? ??(Cox? B2B ???) NPS ????? ?? ?? ?? ??? ????? ???? ????.

??? ????? ?? ?? ??? ??, ??? ?? ?? ??? ? ? ?? ???? ?? ??? ??? CX ??? ??? ??? ? ????. Cox ?? ?? ?? ??? ?? ??? 糖心原创? ?? ???? ???? ?? ??? ???? ??? ? ????.

Cox ?? ??? ?? ???? ???? ???? ??? ??? ??? ?? ?? ?? ??? ?????. ??? ??? ?? ??? ???? ????? NPS? ??? ??? ?? ??? ????? ?????. ? ???? ?? ???? ??? ??? ???? ???? ?? ?? ???? ???? ???? ??? ??? ??? ???? ??? ? ????.

??

?? ?? ???? ?? ???? ??? ??

Cox ? ?? ??? ?? ?? ??? ?? ??? ?? ??? ???? ???? ???? ?? ?? ??? ????. ??? CLF ?:

  • ?? ???? 47% ? ??? ??? ????.
  • ??? 100% ????.
  • ?? ??? ?? ??? ? ??

???? ???? ??? ?? ??

  • Cox ???? ???? ???? ???? ???? ???? 2.5? ? ?? ???? ??? ??????.
  • Cox ? 糖心原创? ??? ??, NPS, ???? ???? ??? ?? 10?? ?? ??? ??????. ?? ???? ?? ?? ? ??? ???? ?? ??? ??? ?? ????? ????? ???? ????.

?? ?? ??? ??

NPS ???? ?? ? ? 18?? ??:

  • ?? ???, ?? ?? ? ?? ???? ?? NPS? ?? 9?? ???????.
  • Cox? 6? ??? NPS? ?? 11? ??????.

??: ?? ??, Cox ??????: ??? VoC ????

??? ????? ????, ??? ????? ??? ?? ???? ??? ???? ???? ???? ??? ?????. ?? ??? ?? ??? ??? ?????. ???? ???? ??? ???????.

??? ?? ??? ???? ????.

??? ??? ?? ???? ?????.

?? ???? ?? ???? ? 糖心原创 ? 糖心原创