糖心原创

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?? ??

糖心原创 ???, 2025? ??? ?? ? ?? ??

???:
糖心原创
2024? 12? 5?

糖心原创? ?? ????? Experience? ??? ???? ????. ??? ??? ??? ??? ? ??? ?? ???? ????, ????? ? ?? ???? ?? ??? ??? ? ??? ???? ??? ?????.

6?? ?, ?? 糖心原创? ??? ??? ?? ????, ????? ??? ??? ? ??? ? ?????. ?? ? ?? ????? ?? ???, ??? ??? 6?? ?? ?? ???? ?? ? ??? ????? '??'??? ??? ????.

糖心原创 ??? ????? ?? ?? ???? ??? ?? ????, ??? ?? ? ???? ??? ??? ??? ??? 糖心原创 . ??? ???? ?? ??? ??? ???? ? ??? ??? ??? ?? ???, ‘??(Experience)’??? ??? ?? ??? ??????.

? ???? ?? ???? ? ??? ????? ? ? ?? ???????. “Experience? ???” ?? ????? ?? ????. ?? ?? ? ?? ??? ? ??????. Experience? 糖心原创?? ???? ??? ?????, ??? ?? ???, ?? ?? , ??? ?? ???? ???? ?? 3? ?? ?? ???, ????, ??, ??? ???? ???? ???? ?????. ??? ? ??? ?????, Experience? ??? ???? ? ????? ??? ??????. '??????'? ??? ??? ??? ???, CX ????? ????? ??? ???? ??? ???? ?????. '??????'? ?????? ?? ??? ?? ?? ?? ??? ?????, ??? ??? ??? ?? ? ??? ??? ?? ??? ?? ?????.

糖心原创? ??, ??, CX ??? ??? 糖心原创? ???? ???? ??? ???? ??? ????. ?? ??? ?? ?? 糖心原创? ??? ?????? ?? ???? ??? ??? ???? ?? ???? ?? ???? CX ???? ?? ? ??? ??? ?? ?? ?????. ?? 3? ???????? ??? Experience 2025? ????? ?? ????? ?? ???? ?? ????, ??? CX? ??? ?? ???? ????? ??? '? ??'? ???? ?? ?????. ???? SMT, ???, ???, ?????, KPMG LLP? ??? ? ?? ??? ??? ??? ? ?? ?? ????.

Experience 2025?? 糖心原创 ???? ?? ???? ?

??? ??? ????? ??? ?? ?? ????

CX ???? )? Experience?? ?? ???? ? ??? ???? ??? ??? ?? ??? ??? 糖心原创 ??? ???? ??? ???? ???? ??? ??? ???? ?????.??

"?? Experience?? ???? ??? ?? ??? ?? ???? ?? ????."?? ??? ?????.?

?? ? ?? ?? ???? )? ?? Experience?? CX ???? ??? ?? ???? ???? ?? ??? ??? ?????. ?? "??? ?? ???? ?? ?? ??? ???? ???? ?? ??? ?? ??? ???? ?? ?? ???? ?? ????."?? ?????.?

‘Experience’ ???? ?? ?? ?? ?? ?? ??? ( )? ?? ??? ?? ??? ?? ???, ?? ??? ?? ?????. “??? 糖心原创 ???? ?? ? 糖心原创 ?? ??? ??? ?? ??? ??? ? ??? ? ? ?? ???? ??? ? ?? ???? ?????. ??? ?? ??? ??? 糖心原创 ? ?? ??? ???? ???? 糖心原创 ??? ????, ??? ?? ?? ????? ???? ???? ?? ???? ???? ??????.” ?? ??? ?? ?? ???? ??? VoC(??? ???) ????? ROI ??? ???? ROI ??? ? ??? ?? ?? ?? ?? ???? ????.?

?? ??? ??? ?? ???? ?? ??? ??? ??? ? ?? ??? ???? ? ?? ?? ?? ?????. Experience 2025? ??? ??? ?? ???? ????, ??? ????, ? ???? ?? ??? ??? ? ?? ??? ? ????.?

?? ?? ???? AI? ???? ???? ?? ???

“Experience ’25?? ?? ???? ?? AI? ?? ??? ??? ???? ??? ????? ????. AI ?? ????? ????? ?? ??? ?????, ??? ??? ??? ???? ??? ??? ??? ??? ??? ????.”?? ? CX ???? ???.?

"Experience '25? ???? ???? ??? ?? ?? ??? ???? ??? ? ?? ??? ?????. 糖心原创 ? ?? AI? ?? ??? ??? ???? ?? ??? ???? ?? ?? ??? ?? ??? ? ????... ??? AI ?? ??? ?? ?? ??? ????? ???? ???? ?? ??? ???? ???? ??? ??? ? ?? ?? ??? ???."

???? ????? ???? ???? AI? ??? CX ??? ???? ? ???? ??? ?? AI? ??? ?? ? ?? ????.?

?? ?? ?? ? ????? ??? ????

?? ???? ??? ???? ????. ???? ???? ????, ???, ??? ??? ???? ??? ???? ??? ??? ?? ???? ???? ?????. Polyard(ComOps)? ?? ?? ?? ?? ???? ?? ???? ??? ?? ?? ??? ??? ? ?? ? ?? ???? ??? ??? ???? ?????. ?? "??? ?? ? ?? ??? ??? ? ???? ?? ???? ????, ????, ??? ? ?? ??? ?????."?? ?????.?

CEO? ??? ???? ???? "?? ??? ?? ???? ?"? Experience?? ?? ???? ????? ????.?

CX? ??? ?? ? ??

?? ??? ?? ??? ??

??? ?? ??? ?? ??? ?? ???? ?????. ???? ?? ?? ??? ??? ??? ???? ?? ?? ???? ?? ???? ???? ? ?? ???? ??? ? ? ????. Polyard(ComOps)? “?? ? ?? ??? ??? ?? ??? ??? ???? ??? ??? ?????? ????? ??? ???? ????. ???? ?? ??? ???? ?? ??? ?? ? ?? ??? ???, ??? ??? ??, ??? ?? ??? ???? ???”?? ????.

?? ?? ???? ???? ?? ??? ????? ?????: "?? ?? ?? ??? ?? ??? ???? ?? ?? ?????. ??? ??? ??? ???? ????, ?? ????? ???? ????? ?? ??? ?? ?????."?

?? ??? ???? ???? ???? ??? ?? ??? ???

???? ?? ?? ??? ???(SMT)? CX? ??? ?? ?? ?? ?????. ???? ???? ???? ???? ?? ???? ???? ???? ???? ??? ??? ?? ??? ???? ???? ?? ????. ???? ????? ???? ???? ?? ?? ?? ???? ?? ?????. Haffar(New Metrics)? “2025??? ???? CX ?? ????? ???? ?? ???? ?? ? ?? ???? ??? ??? ?????. ??? ??? ???? ??? ???????, ???? ???? ??? ???? ??? ???? ?? ??? ??? ? ?? ????.”?? ??????.?

???? ?? ??, ?? ???? ??? ???? ? ???? ??? ?? ??? ? ?? ?, ?? ? ??? ??? ?????. ??? ???? ???? ??? ???? ???? ???? ???? ??? ? ??? ? ???? ?????.

CX? AI ???

AI? ??? ???? ??? ??, ?? ??? ????? ??? ?? ??? ??? ??? ??? ? ??? ??? ?? ??? ? ????? ???? ???? ?? ??? ?? ????. KPMG? genAI? ??? AI? ??? ??? ?????? ??? ????? ???? ???? ????. "VoC? AI? ? ??? ???? ???? ??? ??? ? ???, CX ? ??? ??? AI? ? ?? ?? ??? ? ?? ?? ??? ???? ??? ? ????."

??? CX?? AI? ??? ??? ?? 糖心原创 ? ??? ?? ??? ?? ?? ??? ??? ????.?

???? ????

???? CX ???? ??? ???? ?? ??? ???? ??? ??? ??? ???? ???? ?????. ??? ??? ???? ?? ???? ??? ?? ?????, ?? ??? ???? ??? ??? ??? ????.?

??? 糖心原创 ??? . Rough(???)? ??? ??? ???? ?? ???? ??? ??? ??? ?? ???? ??? ??? ?????. ?? ? ??? ????? ?? ????? ?????, ??? ?? ???? ???? ? ??? ??? ?? ?? ???? ??? ????.?

?? 糖心原创 Experience 2025

???? ??? ???? ?? ??, ???????? ??? ‘Experience 2025’? ???? ?? ? ?? ??? ??? ???. ?? ???? ??? CX ??? ?? ???? ? ?? ????, ??? ???, 糖心原创??? ???? ? ???, ??? CX ??? ?? ????? ??? ? ??? ???? ????.

?? ??????? ??? ???. ?? ?? ??? ???? ? ???? ???? ?????. CX? ??? ?? ??? ???!

??? ??? ?? ??? ‘CX ?? ???, ??? ?? ??? ??? ????’?? ?? ????. ????? ??? ???? ?? ?? ?? ??? ?????. ?? ???? ‘CX ?? ???’ ??? ????.
?? ??
2026? 8? 11?
CX ?? ???, ??? ??? ?? ??? ??? ????
????? ?? ??? ??? ?? ??? ??? ??. ???? ?? ??? ????? ?? ?? ‘??? ??, ???????(CTO)’?? ??? ?? ??.
?? ??
2026? 8? 4?
??? ???? ?????? AI? ??? ?? ???? ?? ??
?? ?? ??? ??? ?? ??? ??? ??? ?? ?? ???? ??. ??? ????? ?? ?? “???? ???, ???????(CPO), ???? ??”??? ??? ?? ??.
?? ??
2026? 7? 20?
??? ?? ????? ?? ?? ??, AI ????? ???? ??? ?? ???
??? ????? ????, ??? ????? ??? ?? ???? ??? ???? ???? ???? ??? ?????. ?? ??? ?? ??? ??? ?????. ???? ???? ??? ???????.

??? ?? ??? ???? ????.

??? ??? ?? ???? ?????.

?? ???? ?? ???? ? 糖心原创 ? 糖心原创