糖心原创

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?? ??

?? ??? ?? ??: ? ????? Q&A

?? ??(CX) ??? ??? ??? ? ???? ???? ???? ???? AI, ??? ? ?? ?? ?? ??? ?? ??? ????.

? ???? ?? ?? ?? ?? ?? ??? ????? ????. ????? ???? ?? ???, ??? ????? ?? ???? ?? ??? ???? ??? ??? ? ??? ?? ? ??? ?? ????.

( )? ?? ?? ???(Chief Amazement Officer)? ???? ??? ??? ?? ????? ??? ????. ??? ?? ???? ??, ?? ??? ????. ?? ?? ? ?? ?? ??? ???? ????.

? ??? ??? ??? ?? ?? ?????:

  • ??? ??? ???? ??? ????.
  • ??? ?? ??? ?????.
  • ??? ???? ??? ?????.
  • ?? ??? ??? ??? ??? ????? ????.

??? ??? ?? ???? ?? ???, ???? ?? ???? ??? ?? ??? ???? ?? ?? ?? ?? ??? ??? ??????. ?? ???? ?? ??? ??? ????, ??? ?? ?? ?? ?? ??? ?? ??? ??? ?????.

?? ? ?? ??? ?? ?? ?? ??? ??? ?? ?? ????

???? “?? ???? ?? ?? ? ??? ???? ?”??? ?? ?????. ?? ??? ???? ?????. ?? ?? ??? ??? ?? ?? , ?? ??? ????? ? ?????. ??? ?? ????, ??? ???? ??? ??, ??? ???? ??? ????, ?? ???? ?? ??? ?????.

?? ?? ???? ??? ??? ??? ?? ???? ?? ?? ??? ?? ? ????. ??? ??? ??? ????, ??? ????, ??? ???? ???. ??? ??? ????, ??? ??? ????, ??? ???? ???. ? ?? ?? ?? ???? ????.

??? ??? ?? ??? ?? ? ? ???? ????. ???? ??? ????? ???? ?? ??? ?? ???, ?? ????? ??? ??? ??? ????? ?? ?? ????. ??? ??? ??????. ????? ??? ???? B2B ???? ???? ??? ??? ???? ??? ??? ??? ? ????.

??? AI? ?? ? ?? ????? ????

AI? ??? ???? ?? ??? ?? ?? ????? ????. AI? ??? ??? ? ????? ??? ? ??? ?? ???, ??? ??? ? ? ???? ??? ??? ??? ? ?? ????. ?? ???????? ? CMO? ???? ?????. ?? 50? ??? ??? ???? ?????, ??? ???? ? ? ?? ??? ?????.

??? ??? ???? AI? ?? ???? ???? ???? ??? ??? ??? ? ?? ??? ?????. ?? 6? ????? ???? ?? ????? ?? 1??? ??? ?? ???? ???? ???? ??? ???. ??? ????? ??? ?? ??? ????, ? ?? ?? AI? ?? ??????.

????? ???? ???? ?? ??????, ??? ??? ???? ?? ??? ?? ??? ??? ??? ? ?? ??? ?????

????? ???? ???? ?? ?????. ??? ??? ??? ???? ???? ????? ?? ??? ??? ??? ? ????.

??? ??? ???? ???? ????? ??? ? ????. ?? ???? ???? ??? ??? ???? ??? ??, ???? ??, ??? ?? ? ??? ??? ? ????.

?? ??, ?? ??? ?? ???? ??? ????? ??? ??? ?? ???, ??? ?????? ?? ???? ??? ??? ?? ?? ???? ?? ?? ?????. AI? ???? ????? ???? ??? ??? ???? ? ??? ???.

?? ?? ?? ?? ??? ???? ?? ?? . ??? ????? ?? ??? ?? ??? ??? ????. ??? ?? ??? ??? ??? ?? ??? ??? ???? ?????

?? ?? ?? ?? ??? ?? ?? , ?? ???? ??? ????? ?? ?? ??? ??? ??? ???????. ??? ??? ???? ?? ??? ?? ??? ???? ??? ??? ??? ? ?? ????.

??? ??? ?????? ???, ??, ???? ? ??? ???? ??? ?? ????? ??? ?? ?? ?? ? ????. ?? ??? ??? ?? ??? ?? ?? ??? ?????.

?? ???, ??, ??? ??? ? ?? ??? ??? ?? ?? ??? ??? ? ??? ????? ???: ??? ??? ??? ????????. ??? ?? ???? ??? ?????.

?? ?? ??? ?? ?? ?? ??? ????? ?? ???? ????? ???? ?? ?? . ?? ??, ???? ?? ?? ??? ????? ?? ???? ?? ???? ??? ? ????. 10? ?? ???? ???, ?? ? ? ?? ?? ??? ?? ? ??????, ?? ??? ?????? ?? ?? ? ? ??. ? ?? ??? ????? ??? ? ???, ?? ??? ??? ?? ??? ??, ??? ?? ??? ???? ?? ? ? ????.

?? ??? ??? ?? ????? ??? ? ??? ??? ??? ????? ????? ??? ??? ???? ??? ??? ?? ???? ?? ??? ???? ? ????.?

??? ???? ?? ??? ?????.

???? ?? ????, ??? ??? ? ??? ??, ??? ???? ????? ??? ???? ??? ??????. ????? ???? ????? ???? ???, ???? ??? ?????. ??? ???? CX? ???? ?? ? ?? ??? ?? ??? ???????

?? ???? ????? ?? ??? ??? ?? ?? ? ?? ?????. ???? ??? ?? ??? ??? ??? ???? ???? ??? ? ??? ???? ????? ?? ????. ???? ??? ?? ?? ?? ?? ?? ???? ????. ??? ?? ?? ?? ??? ? ??? ?? ????, ??? ??? ??? ??? ?? ??????.??

?? ?? ?? ?? ??? ??? ?? ? ??? ?? ?? . ???? ???? ??? ????? ?? ??? ?????. ??? ??? ??? ????? ???? ????, ? ??? ??? ?? ???? ??? ?????.

???? ??? ? ?? ? ??? ??? ??? '?? ? ?? ??? ??'?? ???? ??? ??? ??? ????.?

AI? ??? ?? ?? ??? ??? ? ???? ??? ??? ??? ?? ????. CX ???? AI? ??? ?? ??? ?? ??? ?????. ?? ??? ???.