糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();
?? ??

?? ???? ??? ?? ???? 5?? ???

????? ??? ??? ??? ? ?? ??? ??? ?????. ??? ??? ?? ?? ???? ??? ?? ???, ?? ? ???? ?? ??? ??? ???? ???? ?? ??? ???? ?? ???(CSAT), ?? ?? ??(CES) ?? ?? ?? KPI? ??? ? ????.?

??? ???? ???? ??? ??? ??? ???? . ?? ??? ?? ????? ?? ???? ? ??? ?? ??? ?? ??? ?? ????,‘??? ???(VoC)’ ??? ????? ??? ? ??? ?????? ?? ? ? ????.

?? ??? ???? ???? ???? ?? ???? ???? ??? ??? ???? ?? ?? ??? ?? ?????? ??? ???? ????.

???? ??? ?? ????? ??? ??? ?????? ??? ??? ?????. ???? ?? ??? ??? ??? ? ?? ?? ???? ?? 5??? ?????.

??? ?? ???? ?? ??

#1: ??? ??? ???????

?? ?? ?? VoC ???? ?? ? ??? ? ????? ??? ?? ? ??? ???? CSAT? ???? ? ??? ???.

??? ???? ????? ???? ?? ?? ??? ??? ????, ?? ??? ???? ??? ????? ????, ?? ??? ?? ????? ???? ? ???? ? ??? ??? ?? ? ????.

? ??? ?? ???? ??? ????? ???? ?? ?? ?????:

  • ??? 1~5? ??? ???? ???? ??? ??? ?????.
  • ?? ?? ?? ???? ???? ??? ???? ?????.
  • ??? ???? ??? ???? ?? ??? CSAT ??? ?????.
  • ??? ??? ???? ?? ?? ? ???? ???? ???? ?? ??? ????: "[??? ??]? ??? ?? ????/[??? ??]? ??? ? ?? ??? ??????" ? ??? ?? ??? ??? ??? CSAT? ???? ? ??? ???.

#2: ?? ??? ??????

? ??? ?? ?? ??? ? ??? ???? ??? ???? ??? ? ?? ?? ???(FCR)? ???? ? ??? ???.

? ???? ??? ??? ?? ?? ?? ??, ???, ?? ?? ??? ?? ? ???? ?? ??? ??? ??? ?? ??? ? ???? ?????.

FCR? ??? ??? ???? FCR? ??? ??? ???? ??? ?? ?? ?????.

? ??? ?? ???? ??? ????? ???? ?? ?? ?????:

#3: ???? ?? ???? ??? ???? ??? ????

?? ??? ???????(NPS)? ????, ?? ???? ????, ???? ???? ??? ??? ????? ???? ? ??? ???.

? ??? ?? ???? ??? ????? ???? ?? ?? ?????:

  • ???? ??? 1~10? ??? ???? ??? ????? ?????.
  • ??? ??? NPS ??? ???? ??? ??? ??? ? ?? ?? ??? ?? ??? ?????.

#4: ???? ?? ?? ??? ???? ??? ????? ???????

??? ????, FAQ, ???? ???? ?? ???? ?? ??? ???? ??? ??? ??? ??? ? ??? ???? ?? ??? ? ??, ??, ??? ?? KPI ??? ?? ???? ? ????.

??? ??? ??? ???? ???? ???? ??? ??? ? ? ?????

?? ? ??? ?? ?? ??? ?? ???? ???? ??? ???? ??? ?? ???? ??? ??? ? ????.

? ??? ?? ???? ??? ????? ???? ?? ?? ?????:

  • ? KPI? ???? ??? ???? ?? ? ?? ??? ??? ???? ?? ? ?? ?? ??? ? ??? ???.

#5: ?? ??? ??? ????? ???? ?????? ? ???? ? ??? ?? ??? ? ?? ?????

??? ?? ??? ?? ??? ? ?? ??? ??? ??? ?? ?? ??(CES)? ?????. ??? ??? ???? ??? ??? ?? ??? ???? ??? ? ????.

? ??? ?? ???? ??? ????? ???? ?? ?? ?????:

  • ??? 1~7? ??? ???? ???? ??? ??? ?????.
  • ?? ?? ?? ???? ??? ? ????? ?????.
  • CES ??? ???? ??? ??? ????? ??? ???? ??? ?????.

?? ???? ??? ?? ????? ?? KPI? ?????.

糖心原创 Agent Connect ? ? ?? ??? ?? ???? ????? ??? ???? ? ??? ????? ?? ???, ??? ?? ??? ? ??? ?????.

???? ?? ??? ? ?? ???? ??? ????? 糖心原创)? ???? ??? ???. ???? ?? ???? ??? ??? ?? ?? ???? ????? ???? ??? ???? ? ????.