糖心原创

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?? ??

CX? ?? ???? ?? 15?? ?? Ideas

???:
糖心原创
2025? 8? 27?
CX? ?

15?? ???? ????? CX? ?? ?????! ?? ???? ?? ?? ????, ??? ???? ???? ???? ?? ? ?? ?? ?????.



??? ? ??? ??????! ?? ?? CX)? ?? ?? ???? ?? ??? ‘CX ??’? ?? ? ? ??? ??????. ?? ??? ?? ?? , ?? ?? , ??? ?? ?? ????? ? ? ?? ?? ?? ????? ?? ??? ?? ??? ??? ??? ?????.?

CX Day 2025? ?? ?????? ???????. ?? ?? ?? ????? ?? ????, ??? ????????.?

???? CX Day? ?? ?? ???? ?? ??? ??????:

  • CX ??? ??????

  • CX ??? ???????

  • ?? ?? ?? ???? ?? ??? ????? ??????

CX ??? ??????

( ?? ?? )? ???? ??? ??? ???? ?? ???? ??? ????? ??? ? ???? ??????. (??: ? ?????, ??? ?? ? CX ???? ????? ?????, ????? ‘?? CX ??’? ‘?? CX ??’?? ???? ????.)

??? ?? ?? ????? ??? ? ?? ??? ?? ???? ????? ?? ?? ???? ?? ????. ?? ??, ???? ???? ??? ???? ??? ???? ??? ??? ????? ??? ????? ??? ???? ? ????. ??? ???? ?? ??(CX) ??? ?? ??? ?? ??? AI? ??? ????? ??? ????.

CX? ?? ???? ?? ??? ?? ???? ??? ?? ?? ?? ??? ?????? ??? ?? ? ? ???? ?????.

2025?? 2026? CX? ?? ??????

?? 10? ?? ? ???? ??? CX? ?? ?? ????? ?????. ?? CX Day 2025? 2025? 10? 7????. ?? CX? ? 2026? 2026? 10? 6?, 2027? 10? 5?? ? ????.?

15?? CX ?? ????? ??? ??? ???? ??

?? ??? ???? CX ??? ?????. ?? ?? ?? B2C(?? ? ???)? B2B(?? ? ??) ??? ??? ??? ??? ?????.

??? ?? ?? ??? ? ?? ??, ??? ???? ????, ???? CX Day? ????? ??? ? ??? ??? ?? ????? ???????. CX Day? ???? ? ?? ??? ???? ???, ?? ??? ?? ???? ??? ??? ?? ?? ??? ?? ???? ? ? ??? ? ????.

??? ?? ??? ?? ? ?? ??? CX ?? ????? ?????:?

1. ??? ????? ????: ‘CX Day’? ??? ? ??? ?? ?? ???? CX Day? ?????. ??? ??? ????, , ?? ????? #CXDay ????? ????? ?? ???? ?? ??? ?? ??? ??? ???.

2. ??? ?????: ??? ???? ??? ??? ???? ?? ??? ?? ??, ?? ?? ??? ?? ????? ???? ?????.

3. CX ?? ?? ??: ?? ?? ????? ?? ?? ??, ?? ? ??? ??? ?? ?? ??? ???? ?????? .

4. ?? ?? ??: ?? ??? ???? ??? ? ??? ???? ???? ?????. ? ??, ?? ?? ???? ?? Slack ?? Teams ???? ? ??? ??? ? ????.

5. ?? ???? ?????: ?? ??? ?? ?? ??? ???? ????? ?? CX ???? ??? ?? ?? ??? ?????.

(?? 2024? CX? ?? 糖心原创 ??? ???? ?? ????? ??? ? ????: ??? ??: ??? ???? CX? ?? ?? ??? ???? ??(CX ?? ? ?? ??? Greg Kihlstr?m? ????? Western Financial Group, Holiday Inn Club Vacations, Trulieve? CX ??? ???? ?? ?? ? ???? ???? ??? CX ??? ??? ????? ?? ??? ??????).

6. ???? ?? ??: ??? ????? ????? ?? ???? ???? ????? ????, ?? ???? ??? ??? ??? ?????. ?? CX Day? ???? ??? ?? ???, ?? ?? ???? ?? ???? ??? ???? ? ??? ???? ???? ? ??? ???.

7. ?? ???? ???? ??? ????: CX ??? ??? ?? ????? ??? ??? ??? . ?? ?? ????? ??? ?? ???? ???? ????, ?? ??? ????, ???? ??? ?????. ?? ?? ???? ?? ?? ???? ?? ??? ? ? ????.

8. ?? ?? ???: ????? ?? ??? CX ?? ???? ??? ???? ???? ??? ???? ????? ???? ??? ????.

9. ?? ??? ???? ?????: ??? ??? ?? ?? ???? ???? ?? ???? ??? ???? ???? ????? ?? ??? ?????.

10. ??? ??: CX ???? ?????? ??? ????? ??? ???? ??, ???? ??? ????? ????? ???? ?? ?? ??? ??? ??? ???? ?? ??? ????? ???.

11. ??? ??: ?? ?? ?????? ???? ?????, , ?????? ????? CX Day ??? ?? ?????.

12. ??? ?? ??: ?? ?? ???? ???? ??? ? ?? ?? ?? ???? ???? ??? ?????.

13. ??? ??: CX ??? ?? ??? ????? ??? ???? ??? ?? ??? ??? ????? ??? ?????.

14. ?? ??? ????? ????: ???? ?? ?? ??? ???? ??? ????? ?????. ??? ???? ??? ?? ?? ??? ?? ??? ???? ?? ??? ?????.

15. ?? ??? ?????: ???? ??? ???? ?? ?? ??? ???? ?????. ? ???? ??? ??? ??? ??? ??? CX? ???? ??? ??? ??? ???? ??? ?????.

CX ??? ??? ?? ????? ?? ??? ???? ???? ? ??? ?? ??? ???. ??? ??? ??? ????? CX ?? ????? ??? ??? ?? ? ??? ??? ??? ????.

?? ? ??? ?? CX? ? ????

? ????? ???? ‘CX ??’? ???? ??? ?? ?? ?? ??? ??? ??????. ?? ??? ?? ???? ????? ??? ?? ?? ??? ???? ?? ???? ???? ?? ??? ???. ???? ????? ???? ?? ?? ??? ??????, ??? ?? ??? ?? ?? ??? ?? ?? ??? ???? ??? ? ????.

???? ?? ??? ???? 2025? CX? ?? ??????! CX ??? ? ?? ? ??? ?????, ??? ?? ?? ??? ?? ?? ???? ? ?? ????.

??? ??? ?? ??? ‘CX ?? ???, ??? ?? ??? ??? ????’?? ?? ????. ????? ??? ???? ?? ?? ?? ??? ?????. ?? ???? ‘CX ?? ???’ ??? ????.
?? ??
2026? 8? 11?
CX ?? ???, ??? ??? ?? ??? ??? ????
????? ?? ??? ??? ?? ??? ??? ??. ???? ?? ??? ????? ?? ?? ‘??? ??, ???????(CTO)’?? ??? ?? ??.
?? ??
2026? 8? 4?
??? ???? ?????? AI? ??? ?? ???? ?? ??
?? ?? ??? ??? ?? ??? ??? ??? ?? ?? ???? ??. ??? ????? ?? ?? “???? ???, ???????(CPO), ???? ??”??? ??? ?? ??.
?? ??
2026? 7? 20?
??? ?? ????? ?? ?? ??, AI ????? ???? ??? ?? ???
??? ????? ????, ??? ????? ??? ?? ???? ??? ???? ???? ???? ??? ?????. ?? ??? ?? ??? ??? ?????. ???? ???? ??? ???????.

??? ?? ??? ???? ????.

??? ??? ?? ???? ?????.

?? ???? ?? ???? ? 糖心原创 ? 糖心原创