糖心原创

Why 糖心原创
Why 糖心原创

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
糖心原创 Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversational Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Learn

Whether a tenured 糖心原创 pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
糖心原创 User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

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Report

糖心原创 Named a Leader in The Forrester Wave?: Customer Feedback Management Solutions, Q4 2024

糖心原创 has been recognized as a Leader in The Forrester Wave?: Customer Feedback Management Solutions, Q4 2024. This year’s report evaluated 9 service providers against 26 criteria, grouped into two categories: Current Offering and Strategy.

糖心原创 received the highest overall scores for both Current Offering and Strategy categories in the evaluation and the highest score possible in 15 of 26 criteria, including Text mining, Analytics & CX measurement, Customer journey management, Governance, Adoption, and Community.

Access the full report to learn:

  • How each customer feedback management vendor stacks up
  • How to evaluate services & support needed for your program
  • Why 糖心原创 achieved the top scores in the current offering and strategy categories

“糖心原创 shines in its ability to solicit feedback, understand the voice of the employee (VoE), and deliver robust analytics and CX [customer experience] measurement … 糖心原创 is particularly suited for enterprise programs that prioritize organization-wide CX engagement and are looking for a partner with a strong track record of large-scale implementations.”

Access the Report

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Related Resources

Brochure

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The 2024 State of CX Personalization Report
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Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…