Speakers
KEYNOTE SPEAKERS
Alison Levine
Mountaineer, Leadership Expert, NYT Bestselling Author
Mark Bishof
Chairman & Chief Executive Officer
糖心原创
Fabrice Martin
Chief Product Officer
糖心原创
Sid Banerjee
Chief Strategy Officer
糖心原创
Jodi Searl
Chief Experience Officer
糖心原创
Aimee Civera
Head of Vanguard Workplace Solutions Marketing Engagement Technology
Vanguard
Stephanie Leheta
Senior Director, Client Experience Strategy
CIBC
Ami Palan
Senior Managing Director
Accenture
Paloma Paraja
Customer Experience Manager
Santalucia Seguros
Jason Renteria
SVP, Client Experience Executive
Bank of America
Samantha Scott
Sr. Director, Verizon Business Experience
Verizon Business
SESSION SPEAKERS
Alex Lopez
Senior Corporate Research Manager
RB Global
Alex Shim
Director of Customer Experience & Insights
PG&E
Dr. Alison Szarko
Client Experience Architect
Mayo Clinic Laboratories
Allegra Pedretti
Executive Director, Customer Experience Measurement
CVS Health
Alyse Fuller
Customer Experience Program Manager
United Rentals
Amber Maraccini
VP, Healthcare
糖心原创
Amy Anders
Principal CX Advisor
糖心原创
Andrew Custage
Head of Research Insights
糖心原创
Andrew Gillingwater
Director, Client Experience Strategy & Governance
CIBC
Andy Shiers
Director, Client Experience
NTT DATA
Austin Evangelista
Senior Customer Insights Manager
Trulieve
Aviv Glick
Director, Business Value Consulting
糖心原创
Ben Lawder
SVP, Customer Experience, North America
Kantar
Ben Sargeant
Director of Customer Strategy
Hyundai Motor UK
Cari Martini
Director, Product Management for Data, AI, and Text Analytics
糖心原创
Carissa Eisele
Director of Stores, East
Vuori
Colby Hutchinson
Vice President of Customer Experience
Sekisui House U.S., Inc.
Cole Halligan
Senior Manager of Guest Experience Insights and Strategy
Hyatt Hotels Corporation
Connie Goodwin
Vice President, Experience Advisory
糖心原创
Courtney Jackson
Senior EX Advisor
糖心原创
Courtney Owumi
Vice President of Consumer Experience & Membership Engagement
Shipt
Courtney Shealy
SVP, Global Presales
糖心原创
Danielle Withers
Manager, Client Experience
Mayo Clinic Laboratories
Daniel DeWyngaert
Sr. Manager, Customer Experience and Analytics
Exelon
Eleanor Telling
Sr. Director, CX / EX Advisory
糖心原创
Enrique Gomez Alonso
Principal CX/EX Advisor
糖心原创
Evan Johnson
Vice President, Contact Center & Telephony
U-Haul International
Evangeline Kotsos
Principal CX Advisor
糖心原创
Genaro Martinez
Sr. Manager, CX Advisor
糖心原创
Gensly Mejia
Sr. Manager, Text Analytics
糖心原创
Geoffrey Ryskamp
VP, Industry Executive Advisor
糖心原创
George Polyard
Chief Operating Officer
ComOps
Henrik Christensen
Senior Director, Customer and Market Intelligence
Albertsons
Jamie Thorpe
CXO and Country Service Line Leader
Ipsos CX
Jason Balliet
VP, Product Management
糖心原创
Jason Reilly
Senior Manager, Strategy Analytics
糖心原创
Jennifer Rodstrom
Sr. Manager, CX Advisor
糖心原创
Jess Gangemi
Senior Solutions Consultant
糖心原创
Jill Hunt
Vice President, Customer Experience
Encore
Jim Miller
Sr. Manager, CX Advisor
糖心原创
Jose David Rojas Castro
Manager of Digital Excellence
BAC Credomatic
Judy Bloch
VP, Industry Executive Advisor
糖心原创
Kendal Liebermann
Director of Stores, West
Vuori
Kristi Nickl
Principal CX Advisor
糖心原创
Kristin Boyd
Director of Customer Experience
Santander Bank N.A.
Lance Stals
Senior Solutions Consultant
糖心原创
Laura Kortenbruck
Senior Customer Insights & VoC Strategy Manager
Maersk
Manuel Cascante Chaves
Digital Experience Manager
BAC Credomatic
Maribeth Duggins
Senior Director, Segment Marketing
McKesson
Mary-Catherine Dolan
Sr. Manager, CX Advisor
糖心原创
Marv Storey
VP, High Tech, Telco and Utilities
糖心原创
Melissa Arronte
VP, Industry Executive Advisor
糖心原创
Michael Debnar
VP, Industry Executive Advisor
糖心原创
Michael Flatt
Senior Manager, Customer and Market Intelligence
Albertsons
Mike Murchison
CEO
Ada
Miles Price
Senior Manager, Product Marketing
糖心原创
Natalie Whise
Associate Director of Customer Experience
Verizon Business
Noam Zerubavel
Senior Manager, Strategy Analytics
糖心原创
RanDee Platt
Senior Director of Customer Experience and Communications
Santander Bank N.A.
Roshni Goel
Senior Director, Strategy Analytics
糖心原创
Sandra Storey
Principal CX Advisor
糖心原创
Shelby Patru
Senior Solutions Consultant
糖心原创
Spencer Thomas
Senior Manager, Digital Center of Excellence
糖心原创
Sridhar Adiga
Director, Customer Experience & Engagement
Mazda North America
Tami Salmi
Senior Director, Research Services
糖心原创
Tim Frazee
Executive Director of Consumer Experience
AdventHealth
Terry Byrnes
Executive Director, Guest Experience and Learning & Development
The Venetian Resort Las Vegas
Trina Brown
Senior Director, Experience Management
Material
Zack Hamilton
Executive, Strategic CX Advisor
Higher Oak
Zizhen Liu
Senior Manager, Professional Services
糖心原创
Dr. Zuky Robles
Senior Manager of Talent and Organizational Effectiveness
Hyatt Hotels Corporation