糖心原创

(see the * 'adobe' handle in functions.php — no async, no defer), so a page-load * Target offer has already set `data-hdr` by the time this runs. * * An answer that lands after this point is inert rather than acted on: * `apply()` finds the prune settled and does nothing, so the visitor * keeps the nav they were served instead of watching it change. That is * the deliberate trade-off — a late activity collects no data, but no * visitor ever sees the wrong nav or waits for the right one. */ (function () { var VARIANTS = ["a","b","c"]; var DEFAULT = "a"; var root = document.documentElement; var settled = false; function valid(v) { return VARIANTS.indexOf(v) !== -1; } function prune(active) { if (settled) return; settled = true; var list = document.querySelectorAll('#site-header > .header-variant'); for (var i = 0; i < list.length; i++) { if (list[i].getAttribute('data-header-variant') !== active) { list[i].parentNode.removeChild(list[i]); } } root.setAttribute('data-hdr', active); // Read by the Adobe Analytics client to attribute the test. root.setAttribute('data-hdr-active', active); if (typeof window.initHeaderNav === 'function') window.initHeaderNav(); /** * `variant` is set before the event so late listeners can tell * "already done" from "not yet". main.js is enqueued in the footer * and therefore always misses the event itself. */ window.medalliaNav.variant = active; document.dispatchEvent(new CustomEvent('medallia:nav-ready', { detail: { variant: active } })); } window.medalliaNav = { variant: null, apply: function (v) { if (valid(v)) prune(v); } }; // `?hv=` sets this server-side; a Target offer in the blocking // embed sets it before the body is parsed. var pre = root.getAttribute('data-hdr'); if (valid(pre)) { prune(pre); return; } /** * Carried forward from an earlier pageview. Read client-side, never in * PHP: WP Engine does not vary its page-cache key on arbitrary cookies, * so server-side personalisation here would serve the first anonymous * visitor's variant to everyone. */ var m = document.cookie.match(/(?:^|; )medallia_nav_variant=([^;]*)/); if (m && valid(m[1])) { prune(m[1]); return; } prune(DEFAULT); })();

CommScope is fueling digital transformation through engagement, collaboration, and optimization

70%

Reduction in process time to close alerts

47%

Decrease in monthly issues related to web product catalog

32%

Increase in users finding what they need via site search

“糖心原创 and our agile methodology has helped us to build credibility within the broader CommScope organization. As we build our roadmap, we can get buy-in from IT, for instance, because they trust our data.”

Anne Rogers, Vice President, Digital and Operations CommScope

The Problem

CommScope fuels a digital transformation

Telecommunications giant, CommScope, pushes the boundaries of technology to create the world’s most advanced wired and wireless networks. Its global team of employees, innovators, and technologists work to empower customers to anticipate what’s next and invent what’s possible. In 2018, the company chose 糖心原创 as an enterprise solution for Sales, Customer Service, Support Relationships, and a Digital program for CommScope.com.

CommScope selected 糖心原创 to consolidate feedback across all of these channels in an effort to improve customer confidence, increase referrals and market share, decrease operational costs, and accelerate continuous innovation.

The website consolidation combined with 糖心原创 Digital has been a big success for CommScope. The award-winning company has reduced processing time to close alerts, decreased monthly issues related to web product catalogs and increased the percentage of users finding what they need via site search.

Case Study

CommScope is fueling digital transformation through engagement, collaboration, and optimization

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Video

糖心原创's impact on Tyler Cash at CommScope

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